We highly recommend contacting us for a sample of any of our products prior to purchasing. This will ensure you know exactly what you are getting and it will work in your space.
If for any reason you are not completely satisfied with your purchase, contact us within 14 days of receipt with the details of the return.
We require customers to pay for roundtrip shipping – the cost to send products to you and the cost to ship returns back to us. Because all of our merchandise is manufactured to order, we charge a 30%-50% return fee on all eligible merchandise.
Credits will only be issued to the credit card used for the initial order. It may take up to 10 business days to have your original charge returned to your credit card.
Returns must be received within 30 days of original receipt (or 14 days from RMA# issue). Items received after 30 days are not eligible for return regardless of the reason. After 30 days all sales are final and are non-refundable and non-returnable.
All products MUST be returned in the original box, in the condition they were received - with no cuts, tape, labels or markings added - they will be refused if they have been used.
Packages that come back to us undeliverable, or packages that are refused by the customer without permission from Ceiling Panels Direct will have the round-trip shipping cost deducted from their refund amount.
The very best return policy really is to not ship unwanted products in the first place. Please order FREE samples to ensure you know exactly what you are getting prior to making a purchase.